We take pride in our product
and want to guarantee that you receive it in a timely fashion in
the same condition that it left us. Due this commitment to our
product and dedication to our customers, Mason Engineering ships
only with UPS
and United States Postal Service.
We Ship from 93063, Simi
product ships within 1-3 days of purchase permitting we have the
item in stock and ready to ship. If we do not have the item
available we will need to manufacture the product and we will notify
you of this delay. This delay can be between 2-4 weeks
depending on the item being manufactured. Please be patient
with us. We want to make sure you receive a quality product.
We only ship
UPS to the
48 Continental States
We ship exclusively to
United States Postal Service only
can only ship
addresses due to
is included in the shipping charge.
We do not ship via FedEx
For international orders please contact us for more information.
International Orders cannot be processed by any other method other
then phone orders. We apologize for this inconvenience.
any time you are unhappy with our product we will gladly offer a
of your original purchase date when purchased from
Sorry, we will not
offer any refunds or provide service repairs for product purchased
through third parties.
We understand if you
installed the product and it didn't fit. We will gladly offer
a refund if the merchandise has not been damaged
we only offer refunds on new condition items that have not in any
way been modified from its original purchase condition.
Refunds will not be issued for
damaged, modified from original condition, incomplete, or
"Custom" and "Special Order" items
defined as anything done to the merchandise that alters its
appearance from original state when purchased to include powder
coating, painting, electroplating, enlarging mounting holes,
engraving bar or any other process that changes the physical
characteristics of the product from the condition that you received
you are returning your purchase
are responsible for return shipping costs and any shipping insurance
20% restocking fee
be deducted from your refund if you are returning your item due to
no fault of ours.
Please if we make a mistake let us know and we will take care of you
and work to get the right product to you.
you have any questions please feel free to contact us.